The Company

Since 1941, John S. James Co. has provided exceptional service to the international transportation community. Our long-standing reputation is built on professionalism, regulatory expertise, and a commitment to offering personalized solutions in customs brokerage and freight forwarding. We continue that mission today with a company culture focused on integrity, compliance, and customer service excellence.

We offer a comprehensive benefits package, including health, dental, vision, life insurance, 401(k), and a progressive paid time-off program.

Role

The Import Administrator is responsible for handling all import shipments from any port, from start to finish, ensuring accuracy, compliance, and timely execution. This is a full-time, on-site position in Savannah, and the Administrator will be accountable for all actions taken once trained.

The role requires a proactive approach to customer service, operational accuracy, and continuous learning, supporting the department and clients in all aspects of import processes.

Responsibilities

Import Operations & Documentation

• Manage all import shipments independently, producing documents from blank screens when necessary.
• Review and verify all shipping documents, ensuring compliance with regulations and company standards.
• Coordinate delivery of cargo, inspections, and other logistics according to requirements.
• Prepare documentation and invoices accurately and timely for customers and accounting purposes.
• Arrange insurance coverage for shipments when applicable.
• Maintain accurate and detailed notes for each file and transaction.

Customer Support & Consulting

• Guide customers through import procedures, providing step-by-step consulting and directing them to appropriate resources.
• Prepare price quotations by comparing rates and services; negotiate rates and agreements on behalf of customers when required.
• Keep customers informed throughout the shipment process, maintaining professional business relationships.

Compliance & Professional Development

• Stay current on import references, tariffs, manuals, and source materials; ensure all information is accurate and up-to-date.
• Participate in ongoing training, seminars, or other educational opportunities as required to maintain knowledge of transportation regulations.
• Ensure work is completed accurately and thoroughly according to company training manuals and procedures, taking priority over non-critical deadlines.

Department Support

• Assist the Import Manager as requested.
• Support accounting in invoice collection according to departmental procedures.
• Field import-related questions from customers and colleagues.
• Verify information for new customers and update relevant references or materials as needed.

Attendance & Reliability

• Maintain regular and predictable attendance, which is essential to the role.