Join the James Gang!!

Thomas Jones of our Charleston office was recently interviewed by SC ETV on jobs in the maritime industry. Click the link below to watch the interview:

Current open positions:


Import Supervisor – Charlotte NC

The Company

John S. James Co. was founded in 1941 in the city of Savannah, Georgia. Our mission of offering personalized service to the international transportation community quickly established our firm as a leader in the international freight forwarding and customs brokerage industries. Our founder’s initial vision, to provide unparalleled service to our customers, still resonates in our culture today. Our reputation for excellence is a direct result of our commitment to service and professionalism.

We are pleased to offer an attractive benefits package for all of our valued team members, which includes comprehensive insurance (including health, dental, vision, and life), 401(k), flex time (according to business needs), and a progressive paid time-off plan.

The Role

The successful candidate will be responsible for handling the end-to-end importation of international shipments and supervising a team of import administrators.  This position is not clerical.  The Import Supervisor will take ownership of client accounts, ensure work is completed on a daily basis, and be accountable for the compliance and accuracy of transactions under his/her responsibility. 

The Responsibilities and Tasks

  • Process customs entries end-to-end with careful attention to detail, ensuring adherence to any relevant governmental regulations (partner government agencies, tariffs, license requirements, etc.)
  • Maintain paperwork according to document retention procedures and create detailed and complete notes as required for entry files
  • Keep customer apprised of shipment status and issues in a professional and helpful manner
  • Responsible for timely invoicing of customer charges and verifying accounting information, assisting Accounting, when necessary, in invoice collection
  • Field initial questions from other import administrators in the department for resolution, escalating to the office manager, as needed.
  • Monitor workload balance among the team, providing feedback to the office manager.
  • Ensure any and all issues with accounts have been resolved, if not avoided, keeping the office manager abreast of each situation
  • Ensure all staff members are properly trained for their position
  • Audit files for accuracy, compliance and profitability
  • Train new employees – working with import managers and human resources
  • Ensure the John S. James Co. complies with all rules and regulations regarding import shipments and policies.
  • Engage in continuous education opportunities provided by John S. James Co., including off-site seminars, webinars, or industry events (at least 20 hours of certified continuing education annually)
  • Other tasks as directed by the Office Manager and Import Department

Qualifications

  • Minimum high school degree or equivalent
  • Minimum 3 years’ experience in customs brokerage and import/export operations
  • Customs Broker License or Certified Customs Specialist (CCS) accreditation a plus
    • Those who do not hold a CCS are expected to obtain one within two years of hire
  • Excellent customer service skills
  • Strong computer literacy (including MS Office and entry filing software)
  • Attention to detail
  • Regular and predictable attendance
  • Some travel may be required

Contact Information to Apply: hr@johnsjames.com
or

Savannah – Import Manager – Licensed Customs Broker

The Company

John S. James Co. was founded in 1941 in the city of Savannah, Georgia. Our mission of offering personalized service to the international transportation community quickly established our firm as a leader in the international freight forwarding and customs brokerage industries. Our founder’s initial vision, to provide unparalleled service to our customers, still resonates in our culture today. Our reputation for excellence is a direct result of our commitment to service and professionalism.

We are pleased to offer an attractive benefits package for all of our valued team members, which includes comprehensive insurance (including health, dental, vision, and life), 401(k), and a progressive paid time-off plan.

The Role

The successful candidate will be responsible for managing a team of administrators and ensuring the operational efficiency of the department.  The Import Manager will be accountable for the service provided to all import accounts within the department, as well as for the support and development of the employees, ensuring the department operates in a professional manner in compliance with all applicable regulations.

The Responsibilities and Tasks

  • Manage and ensure the quick resolution of entry and account issues, and implement corrective actions to avoid repetition of errors
  • Audit import files for regulatory compliance, accuracy, and correct billing
  • Ensure compliance reference materials (regulations and directives) and operational procedures are current, complete, readily available, and followed by the employees
  • Conduct regular department meetings to review operational activities and inform employees of regulatory or procedural changes
  • Communicate department events and issues to upper management and peers
  • Employee management, including but not limited to the following:
    • Ensuring adherence to company policies and guidelines
    • Addressing any personnel matters or concerns
    • Resource scheduling and PTO approval
    • Hiring, retention, and corrective discipline (in conjunction with the Office Manager and Human Resources)
    • Annual evaluations, performance & development, and training
  • Participate and contribute in management meetings
  • Monitor, report, and manage profit and expenses within the department
  • Assist Accounting in invoice collection
  • Engage in continuous education opportunities provided by John S. James Co., as well as off-site seminars, webinars, or industry events (minimum 20 hours of certified education annually)
  • Assist the Sales Team in developing new accounts
  • Manage inventory of supplies and office equipment
  • Other tasks as directed by the Office Manager and Import Department
  • Travel and/or remote work may be required as needed

Qualifications

  • High school diploma or equivalent required
  • Minimum 5 years’ experience in customs brokerage and import operations
  • Customs Broker’s License required
  • Well-developed written and oral communication skills
  • Strong inter-personal attributes including high ethical standards, as well as an understanding of the business implications of decisions
  • Outstanding organizational and time-management skills
  • Strong computer literacy (including MS Office and entry filing software)
  • Attention to detail
  • Regular and predictable attendance

Import Administrator – Jacksonville FL

The Company

John S. James Co. was founded in 1941 in the city of Savannah, Georgia. Our mission of offering personalized service to the international transportation community quickly established our firm as a leader in the international freight forwarding and customs brokerage industries. Our founder’s initial vision, to provide unparalleled service to our customers, still resonates in our culture today. Our reputation for excellence is a direct result of our commitment to service and professionalism.

We are pleased to offer an attractive benefits package for all of our valued team members, which includes comprehensive insurance (including health, dental, vision, and life), 401(k), and a progressive paid time-off plan.

The Role

The successful candidate will be responsible for handling the end-to-end importation of international shipments.  This position is not clerical.  The Import Administrator will take ownership of client accounts, ensure work is completed on a daily basis, and be accountable for the compliance and accuracy of transactions under his/her responsibility. 

The Responsibilities and Tasks

  • Process customs entries end-to-end with careful attention to detail, ensuring adherence to any relevant governmental regulations (partner government agencies, tariffs, license requirements, etc.)
  • Conduct activities supplementary to the clearance process, such as client verification, securing customs bonds, arranging inspections, etc.
  • Maintain paperwork according to document retention procedures and create detailed and complete notes as required for entry files
  • Keep customer apprised of shipment status and issues in a professional and helpful manner
  • Create price quotations for customers for various services
  • Responsible for timely invoicing of customer charges and verifying accounting information
  • Assist Accounting in invoice collection
  • Engage in continuous education opportunities provided by John S. James Co., including off-site seminars, webinars, or industry events
  • Other tasks as directed by the Office Manager and Import Department

Qualifications

  • Minimum educational experience: high school graduate or equivalent
  • Minimum 2 years’ experience in customs brokerage and import/export operations
  • Excellent customer service skills
  • Strong computer literacy (including MS Office and entry filing software)
  • Attention to detail
  • Regular and predictable attendance


You can also apply for a general position at John S James using the link below.