Join the James Gang!!
Current open positions:
Savannah – Import Manager – Licensed Customs Broker
The Company
John S. James Co. was founded in 1941 in the city of Savannah, Georgia. Our mission of offering personalized service to the international transportation community quickly established our firm as a leader in the international freight forwarding and customs brokerage industries. Our founder’s initial vision, to provide unparalleled service to our customers, still resonates in our culture today. Our reputation for excellence is a direct result of our commitment to service and professionalism.
We are pleased to offer an attractive benefits package for all of our valued team members, which includes comprehensive insurance (including health, dental, vision, and life), 401(k), and a progressive paid time-off plan.
The Role
The successful candidate will be responsible for managing a team of administrators and ensuring the operational efficiency of the department. The Import Manager will be accountable for the service provided to all import accounts within the department, as well as for the support and development of the employees, ensuring the department operates in a professional manner in compliance with all applicable regulations.
The Responsibilities and Tasks
- Manage and ensure the quick resolution of entry and account issues, and implement corrective actions to avoid repetition of errors
- Audit import files for regulatory compliance, accuracy, and correct billing
- Ensure compliance reference materials (regulations and directives) and operational procedures are current, complete, readily available, and followed by the employees
- Conduct regular department meetings to review operational activities and inform employees of regulatory or procedural changes
- Communicate department events and issues to upper management and peers
- Employee management, including but not
limited to the following:
- Ensuring adherence to company policies and guidelines
- Addressing any personnel matters or concerns
- Resource scheduling and PTO approval
- Hiring, retention, and corrective discipline (in conjunction with the Office Manager and Human Resources)
- Annual evaluations, performance & development, and training
- Participate and contribute in management meetings
- Monitor, report, and manage profit and expenses within the department
- Assist Accounting in invoice collection
- Engage in continuous education opportunities provided by John S. James Co., as well as off-site seminars, webinars, or industry events (minimum 20 hours of certified education annually)
- Assist the Sales Team in developing new accounts
- Manage inventory of supplies and office equipment
- Other tasks as directed by the Office Manager and Import Department
- Travel and/or remote work may be required as needed
Qualifications
- High school diploma or equivalent required
- Minimum 5 years’ experience in customs brokerage and import operations
- Customs Broker’s License required
- Well-developed written and oral communication skills
- Strong inter-personal attributes including high ethical standards, as well as an understanding of the business implications of decisions
- Outstanding organizational and time-management skills
- Strong computer literacy (including MS Office and entry filing software)
- Attention to detail
- Regular and predictable attendance
Import Administrator – Jacksonville FL
The Company
John S. James Co. was founded in 1941 in the city of Savannah, Georgia. Our mission of offering personalized service to the international transportation community quickly established our firm as a leader in the international freight forwarding and customs brokerage industries. Our founder’s initial vision, to provide unparalleled service to our customers, still resonates in our culture today. Our reputation for excellence is a direct result of our commitment to service and professionalism.
We are pleased to offer an attractive benefits package for all of our valued team members, which includes comprehensive insurance (including health, dental, vision, and life), 401(k), and a progressive paid time-off plan.
The Role
The successful candidate will be responsible for handling the end-to-end importation of international shipments. This position is not clerical. The Import Administrator will take ownership of client accounts, ensure work is completed on a daily basis, and be accountable for the compliance and accuracy of transactions under his/her responsibility.
The Responsibilities and Tasks
- Process customs entries end-to-end with careful attention to detail, ensuring adherence to any relevant governmental regulations (partner government agencies, tariffs, license requirements, etc.)
- Conduct supplementary activities to the clearance process, such as coordinating the delivery of cargo, arranging inspections. The candidate should have experience working with airlines, piers, container freight stations, etc.
- Maintain paperwork according to document retention procedures and create detailed and complete notes as required for entry files
- Keep customer apprised of shipment status and issues in a professional and helpful manner
- Create price quotations for customers for various services
- Responsible for timely invoicing of customer charges and verifying accounting information
- Assist Accounting in invoice collection
- Engage in continuous education opportunities provided by John S. James Co., including off-site seminars, webinars, or industry events
- Other tasks as directed by the Office Manager and Import Department
Qualifications
- Postsecondary education (Associate’s degree or higher), preferred
- 3-5 years’ experience in customs brokerage and import/export operations, including freight forwarding
- Customs Broker License or Certified Customs Specialist accreditation a plus
- Excellent customer service skills
- Strong computer literacy (including MS Office and entry filing software)
- Attention to detail
- Regular and predictable attendance
Import Administrator – Charlotte NC
The Company
John S. James Co. was founded in 1941 in the city of Savannah, Georgia. Our mission of offering personalized service to the international transportation community quickly established our firm as a leader in the international freight forwarding and customs brokerage industries. Our founder’s initial vision, to provide unparalleled service to our customers, still resonates in our culture today. Our reputation for excellence is a direct result of our commitment to service and professionalism.
We are pleased to offer an attractive benefits package for all of our valued team members, which includes comprehensive insurance (including health, dental, vision, and life), 401(k), and a progressive paid time-off plan.
The Role
The successful candidate will be responsible for handling the end-to-end importation of international shipments, as well as export and freight forwarding tasks as directed by the Charlotte Office Manager. This position is not clerical. The Import Administrator will take ownership of client accounts, ensure work is completed on a daily basis, and be accountable for the compliance and accuracy of transactions under his/her responsibility.
The Responsibilities and Tasks
- Process customs entries end-to-end with careful attention to detail, ensuring adherence to any relevant governmental regulations (partner government agencies, tariffs, license requirements, etc.)
- Conduct supplementary activities to the clearance process, such as coordinating the delivery of cargo, arranging inspections. The candidate should have experience working with airlines, piers, container freight stations, etc.
- Maintain paperwork according to document retention procedures and create detailed and complete notes as required for entry files
- Keep customer apprised of shipment status and issues in a professional and helpful manner
- Create price quotations for customers for various services
- Responsible for timely invoicing of customer charges and verifying accounting information
- Assist Accounting in invoice collection
- Engage in continuous education opportunities provided by John S. James Co., including off-site seminars, webinars, or industry events
- Other tasks as directed by the Office Manager and Import Department
Qualifications
- Postsecondary education (Associate’s degree or higher), preferred
- 3-5 years’ experience in customs brokerage and import/export operations, including freight forwarding
- Customs Broker License or Certified Customs Specialist accreditation a plus
- Excellent customer service skills
- Strong computer literacy (including MS Office and entry filing software)
- Attention to detail
- Regular and predictable attendance