Location: Open to remote or any John S. James Co. office location

The Company

John S. James Co. was founded in 1941 in Savannah, Georgia. Our mission of offering personalized service to the international transportation community quickly established our firm as a leader in international freight forwarding and customs brokerage.

Our founder’s vision—to provide unparalleled service to our customers—continues to shape our culture today. Our reputation for excellence is the result of our commitment to professionalism and customer service.

We are pleased to offer an attractive benefits package to our valued team members, including:

• Comprehensive insurance (health, dental, vision, and life)
• 401(k) plan
• Flexible time off (dependent on business needs)
• Progressive paid time-off plan

The Role

The successful candidate will support Trade Services in a wide range of compliance and operational activities, including:

• Solicitation Services
• HTS Classification Services
• Reconciliation Services
• ISF & In-Bond Support Services
• Post-Entry Filing (PSC & Protests)
• New Client Vetting
• Bonds & Contract Support

Responsibilities & Tasks

Solicitation Services

• Create and initiate solicitation requests depending on client capability
• Monitor supplier responses and validate/reject as appropriate
• Follow up to resolve any outstanding questions or issues
• Collaborate with suppliers and clients to meet completion deadlines
• Attend and participate in client status meetings

HTS Classification Services

• Apply GRI, HTSUS Section and Chapter Notes, Explanatory Notes, and CBP Rulings to determine proper tariff classification
• Classify for U.S. imports and Free Trade Agreement purposes
• Use appropriate resources to support confident HTSUS code determination
• Maintain complete audit trail documentation for all classifications
• Prepare written opinions when required, citing legal notes and rulings

Reconciliation Services

• Gather, format, and analyze client reconciliation data
• File reconciliations on time to avoid penalties
• Bill clients appropriately and in a timely manner

ISF & In-Bond Support Services

• Monitor client notifications and ensure timely ISF filing
• Maintain tracking databases for in-bond shipments and related communication
• Provide reports as needed

PSC & Protest Filings

• File post-summary corrections and protests as requested
• Track and report error types and filing metrics

New Client Vetting

• Review new client information for compliance and risk evaluation
• Ensure all required documentation is collected and maintained

Bond Desk

• Assist in acquiring and renewing client bonds
• Ensure bond sufficiency matches import volume and commodity risk

Contractor Support Responsibilities

• Serve as liaison between clients and third-party service providers
• Facilitate communication and document flow between internal teams and external contacts

Includes:

• Monitoring and sorting emails in the Trade Mailbox
• Forwarding broker requests to appropriate parties
• Providing HTS, TSCA, and import documentation upon request
• Saving files and correspondence to SharePoint
• Coordinating bulk survey inspections and document flow
• Monitoring container dispatch and coordinating pickups
• Managing ISF communication and submission
• Preparing pro forma invoices for return shipments
• Handling EPA NOA label requests and submissions

Qualifications & Skills Required

Education:

• High school diploma or equivalent required
• Bachelor’s degree preferred

Experience:

• Minimum 3 years in Customs-related work preferred
• U.S. Customs Broker License a plus

Technical Skills:

• Proficient in Microsoft Office (especially Excel)
• Familiarity with Microsoft Access a plus

Key Attributes:

• Excellent written and verbal communication
• Strong organizational and reporting skills
• Attention to detail
• Research and analytical mindset
• Dependable and proactive
• Comfortable working independently and as part of a team
• Solid problem-solving and customer service orientation
• General math competency