Knoxville Tennessee
Import Administrator



The Company

John S. James Co. was founded in 1941 in the city of Savannah, Georgia. Our mission of offering personalized service to the international transportation community quickly established our firm as a leader in the international freight forwarding and customs brokerage industries. Our founder’s initial vision, to provide unparalleled service to our customers, still resonates in our culture today. Our reputation for excellence is a direct result of our commitment to service and professionalism.

We are pleased to offer an attractive benefits package for all of our valued team members, which includes comprehensive insurance (including health, dental, vision, and life), 401(k), and a progressive paid time-off plan.

The Role

The successful candidate will be responsible for handling the end-to-end importation of international shipments.  This position is not clerical.  The Import Administrator will take ownership of client accounts, ensure work is completed daily, and be accountable for the compliance and accuracy of transactions under his/her responsibility. 

The Responsibilities and Tasks

  • Process customs entries end-to-end with careful attention to detail, ensuring adherence to any relevant governmental regulations (partner government agencies, tariffs, license requirements, etc.)
  • Conduct activities supplementary to the clearance process, such as client verification, securing customs bonds, arranging inspections, etc.
  • Maintain paperwork according to document retention procedures and create detailed and complete notes as required for entry files
  • Keep customer apprised of shipment status and issues in a professional and helpful manner
  • Create price quotations for customers for various services
  • Responsible for timely invoicing of customer charges and verifying accounting information
  • Assist Accounting in invoice collection
  • Engage in continuous education opportunities provided by John S. James Co., including off-site
  • Engage in continuous education opportunities provided by John S. James Co., including off-site seminars, webinars, or industry events
  • Other tasks as directed by the Office Manager and Import Department


  • Minimum educational experience: high school graduate or equivalent
  • Experience in customs brokerage and import/export operations
  • Excellent customer service skills
  • Strong computer literacy (including MS Office and entry filing software)
  • Attention to detail



You can also apply for a general position at John S. James Co. using the link below.